Det har jag gjort. Här är min konversation: Feb 17, 2026, Jag: Feb 17, 2026, Cedric (Red Sea Group): Feb 17, 2026, Jag: This wording specifies the country of purchase, not the country of residence of the purchaser. Since the aquarium would be purchased from an authorized retailer in Germany, it appears—based on the written policy—that it should qualify for the extended warranty. Could you please clarify why the purchaser’s country of residence overrides the stated requirement that the product be purchased in one of the listed countries? Thank you in advance for helping me understand this discrepancy. Feb 18, 2026, Cedric (Red Sea Group): Feb 18, 2026, Jag: Legally, this wording establishes the country of purchase as the determining criterion for eligibility. There is no reference to the purchaser’s country of residence, nor any indication that residency affects the validity of the extended warranty. Under general principles of consumer contract interpretation, the terms published by the manufacturer form the basis of the agreement. If the actual policy is based on the purchaser’s residence rather than the country of purchase, this constitutes a material deviation from the written terms. In such cases, companies are normally expected to ensure that the published terms accurately reflect the real conditions, so that consumers can make informed decisions. As they are currently written, the terms indicate that a product purchased in Germany should qualify for the extended warranty, regardless of the purchaser’s residence. Feb 19, 2026, Cedric (Red Sea Group):